Return & Refund Policy

At AZZUNO, we want you to shop with confidence. We accept returns and exchanges for both defective and non-defective products within 30 days of delivery, provided the items meet the conditions outlined below.

Return Policy Summary

Returns are accepted for both defective and non-defective products.
Exchanges are accepted.
Only new, unused items in their original condition and original packaging are eligible for return.
Return requests must be submitted within 30 days after delivery.
Customers are responsible for return shipping costs for returns due to personal reasons.
If the return is caused by our error or a product defect, we will cover the reasonable return shipping cost.
Refunds are processed within 3 business days after the returned item has been received, inspected, and approved.

General Return Process

Before Shipment

Orders may be modified or cancelled at any time before they are shipped.

If your order has not yet been dispatched, we will issue a full refund to your original payment method at no additional cost.

Once an order has been shipped, it can no longer be cancelled and will instead be handled according to this Return & Refund Policy.

Request a Return or Exchange

To initiate a return or exchange, please contact us within 30 days after receiving your order by emailing support@azzunotool.com or using our online customer service chat.

Please include:

Your order number
A brief description of the reason for the return or exchange
Photos and/or videos if the item is damaged, defective, or incorrect

Our customer service team will review your request and respond within 3 business days.

Return Authorization

Please do not return any item without first contacting us.

Once your return request has been approved, we will provide return instructions and the correct return address.

Our current return warehouse is:

3363 Gun Club Rd
Nazareth, PA 18064
United States

For your protection, we recommend using a shipping service that provides tracking information, as we cannot be responsible for returns lost during transit.

Inspection, Refund or Exchange

After we receive your returned item, it will be inspected within 3 business days.

If the return is approved:

Refunds will be issued to the original payment method.
Exchanges will be processed as quickly as possible, subject to product availability.

Return & Exchange Conditions

To be eligible for a return or exchange:

The return request must be submitted within 30 days after delivery.
The item must be new, unused, and returned in its original condition.
The item must include all original packaging, accessories, manuals, and components.
Proof of purchase (such as your order confirmation or receipt) is required.
Returns may not be accepted if:
The item has been used, modified, damaged by improper use, or is missing parts not due to our error.
The return is requested after the 30-day return window.
The item is returned without prior authorization.

Non-Returnable Items

The following items are not eligible for return or refund:

Gift cards
Items damaged due to misuse, abuse, improper installation, or customer-caused damage
Products returned outside the stated return period

Return Shipping Costs

Returns Due to Product Defects or Our Error

If the return is caused by:

A defective product
An item damaged during shipping
An incorrect item sent by us

AZZUNO will cover the reasonable return shipping cost.

After inspection, customers may choose either:

A replacement product; or
A full refund.

Returns Due to Customer Preference

If the return is requested because:

You changed your mind;
You ordered the wrong item;
You no longer want the product; or
Any other non-defective reason,

the customer is responsible for arranging and paying for the return shipping.

No restocking fee will be charged.

Once the returned item has been received, inspected, and confirmed to meet the return conditions, we will refund the purchase price of the product. Original shipping charges (if any) and return shipping costs are non-refundable.

Refunds

Once your returned item has been received, inspected, and approved, your refund will be processed to your original payment method within 3 business days.

Please note that your financial institution or credit card provider may require additional processing time before the refund appears in your account.

If you have not received your refund after the expected processing period, please first contact your bank or card issuer. If you still need assistance, please contact us at support@azzunotool.com.