At AZZUNO, we are committed to providing reliable tools and equipment with dependable performance and professional customer support.
AZZUNO products are designed and manufactured by HANGZHOU AVT GREEN ENERGY TECHNOLOGY CO.LTD. with strict quality standards. This Limited Warranty applies to eligible AZZUNO products purchased from azzunotool.com.
This warranty covers manufacturing defects in materials and workmanship during the applicable warranty period.
1. Warranty Period
Standard Warranty
AZZUNO provides a 2-Year Limited Warranty for welding machines from the date of delivery.
During the warranty period, AZZUNO will provide repair services, replacement parts, or replacement solutions for confirmed manufacturing defects in materials or workmanship.
Extended Warranty
Customers may purchase an extended warranty plan where available.
Extended warranty options include:
- 1 additional year
- 2 additional years
- 3 additional years
The extended warranty period begins after the standard warranty expires and provides continued coverage under the same warranty terms and exclusions.
For extended warranty inquiries, please contact:
Email: support@azzunotool.com
2. Warranty Coverage
During the applicable warranty period, AZZUNO covers failures caused by manufacturing defects in materials or workmanship.
Covered components may include:
- Welding machine main control system
- Internal electrical components
- Welding power modules
- Control boards
- Other factory-installed components
If a product failure is confirmed to be covered under this warranty, AZZUNO may provide one of the following solutions depending on the specific situation:
- Technical support and troubleshooting assistance
- Replacement of defective parts
- Repair service
- Replacement of the product or affected components
The final solution will be determined based on product condition, availability of parts, and warranty assessment.
3. Warranty Exclusions
This Limited Warranty does not cover:
Normal Wear and Tear
Consumable parts and components that naturally wear during normal operation, including but not limited to:
- Welding tips
- Nozzles
- Electrodes
- Tungsten electrodes
- Contact tips
- Cutting consumables
- Torch accessories
- Other replaceable wear parts
Improper Use or Operation
Damage caused by:
- Failure to follow the product manual
- Incorrect installation or operation
- Use outside the product specifications
- Improper maintenance
- Unauthorized modifications or repairs
External Damage
Damage caused by:
- Drops or physical impact
- Water, moisture, or liquid exposure
- Fire, natural disasters, or accidents
- Improper storage or transportation after delivery
Other Exclusions
Warranty service does not apply to:
- Products purchased from unauthorized sellers
- Used products not purchased directly from AZZUNO
- Products modified by unauthorized persons
- Damage caused by accessories not designed for AZZUNO products
4. Warranty Claim Process
To request warranty service, please follow these steps:
Step 1: Contact AZZUNO Support
Email us at:
Please provide:
- Order number
- Proof of purchase
- Product model
- Description of the issue
- Photos or videos showing the problem
Step 2: Product Evaluation
Our support team will review the information provided and help diagnose the issue.
Additional troubleshooting steps may be requested to confirm whether the problem is covered under warranty.
Step 3: Warranty Solution
If the issue is confirmed as a warranty-covered defect, AZZUNO will arrange an appropriate solution, which may include:
- Replacement parts
- Repair service
- Product replacement
5. Shipping Responsibility
For warranty claims caused by manufacturing defects:
AZZUNO will evaluate the situation and provide appropriate assistance regarding replacement parts, repairs, or product return arrangements.
Customers should contact AZZUNO before sending any product back.
Unauthorized returns may not be accepted.
For issues not covered under warranty, customers may be responsible for applicable shipping costs.
6. Product Damage During Shipping
Please inspect your package carefully when it arrives.
If your product is damaged during transportation:
- Take photos of the package and product damage.
- Contact AZZUNO within 48 hours of delivery.
- Provide your order number and damage evidence.
Our customer support team will assist you with the next steps.
7. Warranty Conditions
This warranty is valid only when:
- The product was purchased from AZZUNO or an authorized seller.
- Proof of purchase can be provided.
- The product has been used according to the user manual.
- The product has not been modified or repaired by unauthorized personnel.
8. Customer Support
If you have any questions regarding warranty service, please contact:
AZZUNO Customer Support
Email:
support@azzunotool.com
We are committed to providing reliable products and professional support throughout your ownership experience.